Personal Banking

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When you bank online with President's Choice Financial® services, your security is our most important concern. When you sign in to your accounts, your confidential account information is protected by one of the most secure forms of encryption widely available for Internet browsers.

A truly secure banking environment is a partnership between you and your bank - so here is some information about how we ensure your security and how you can help.

What we doOpen What we do dialogClose What we do dialog

The questions and answers below will give you an idea of the steps we take to protect your financial and personal information.

  • President's Choice Financial Personal Banking Online Security Guarantee Open President's Choice Financial Personal Banking Online Security Guarantee Close President's Choice Financial Personal Banking Online Security Guarantee

    The security of our customers' financial information is important to us. That's why we offer the
    President's Choice Financial® Personal Banking Online Security Guarantee.

    In the unlikely event that someone gains unauthorized access to your PC Financial bank accounts through PC Financial Online Banking we will reimburse you 100% of the money lost from your bank accounts provided you have met your responsibilities to us.

    Help us protect your information
    To benefit from the security of the President's Choice Financial Personal Banking Online Security Guarantee, you need to do your part to help us protect your information and finances. This means meeting your responsibilities under your agreements with us, including:

    • Carefully selecting your password and Personal Verification Questions, and never disclosing them to anyone.
    • Using up-to-date anti-virus/anti-spyware software and a firewall.
    • Reviewing your statements and reporting errors within the time periods set out in your account agreement.
    • Assisting us in any investigation into improper access to your bank accounts.

    For full information, refer to the President's Choice Financial Personal Banking Legal Stuff brochure and the other agreements for your products and services. The guarantee is governed by the terms of these agreements.

    We're committed to protecting your privacy and security
    One of our most important priorities is to protect the privacy and security of your personal information and your financial transactions you conduct through President's Choice Financial online banking. We use multiple layers of protection when you access your online banking, including:

    • Web browser encryption
      All the browsers supported by President's Choice Financial online banking offer 128-bit encryption. This provides a high level of protection for transmitting confidential data over the Internet.

    • Firewalls
      We have secure firewalls to prevent unauthorized access to our systems

    • Monitoring
      We monitor activity on President's Choice Financial online banking to enhance your security and to protect your financial information

  • What is 128-bit encryption technology? Open What is 128-bit encryption technology? Close What is 128-bit encryption technology?

    Encryption scrambles all information between your personal computer and our computers, protecting the information you provide to us as it travels over the Internet. Your banking information and transactions are kept secure by using one of the best, most commonly used encryption technologies available: 128 bit encryption.

  • What happens when I sign in and sign out? Open What happens when I sign in and sign out? Close What happens when I sign in and sign out?

    For your protection, you have to provide your card number and password when you sign in to any secure area of our web sites. If you are unable to provide the correct password, you will not be granted access. You may also be required to answer your Personal Verification Questions (PVQs) as part of the sign in process (when traveling, for example).

    When you sign in successfully, your web browser will establish a secure connection between your computer and our web server. This allows you to communicate with us and to conduct online transactions safely. To make sure your browser has established a secure connection, look for a lock symbol at the bottom left or right hand corner of your browser. If you hold the cursor over the lock symbol, it will display the level of encryption that is currently being used. For the President's Choice Financial web site, this should read 128-SSL. You can also check the address bar of your browser; if the address starts with "https://" rather than the standard "http://", then your session is secure.

    To protect you against unauthorized access to your accounts, your session will time out after 15 minutes of inactivity. When this happens, you will have to sign in again to continue your banking.

    We recommend that you clear your browser cache after you sign out, or close your browser and re-open it before browsing the Internet.

  • How does President's Choice Financial use my information? Open How does President's Choice Financial use my information? Close How does President's Choice Financial use my information?

    Online surveys
    President's Choice Financial may randomly present surveys to visitors of our web site. The survey data is collected anonymously and is used to help improve our services. We do not use the survey data for marketing purposes, and you are not required to complete online surveys.

    Online offers
    President's Choice Financial may present product and service offers to you when visiting our web site. You can choose to accept these offers, decline them, or view them at a later time. You are not required to accept online offers.

    Online advertising
    President's Choice Financial sometimes places online ads on web sites that are not affiliated with President's Choice Financial. If you select one of these ads, President's Choice Financial may track the response rate and the web site activity associated with each ad. The response rate data is collected anonymously, and is used to help us plan future online advertising campaigns.

    Web site activity
    President's Choice Financial monitors web site activity using persistent cookies to better understand the needs of our visitors and to improve our services. For more information on how President's Choice Financial tracks web site activity, please see our section about cookies.

    Planning calculators and tools
    President's Choice Financial's web site includes planning and selection tools and calculators. Tools offered as part of our web site may save your data for your future use so you don't have to enter it each time you use the tool; however, President's Choice Financial will not use this data. Tools offered before you sign in to online banking do not save data.

    Your information is obtained or used only with your consent
    We obtain your consent before we:

    • Obtain a credit report.
    • Offer you other products and services.
    • Send you information about products and services by means of direct marketing.
    • Provided it is legally permitted, share your information in confidence within the President's Choice Financial services group.
    • Obtain, use or disclose to other persons, information about you unless we are obliged to do so by law or to protect our interests.
    • Use your information in any way we didn't tell you about previously.

    Your consent can be express or implied
    Express consent can be verbal or written. For example, when you sign a credit application you are giving your written consent for us to obtain a credit report.

    You imply consent when we can reasonably conclude you have given consent by some action you've taken, or when you decide not to take action. For example, if we offer a credit card with attached conditions and if you use the credit card, we can conclude that you have consented to the conditions. If we give you an opportunity to tell us you don't want direct marketing material and you don't tell us that you don't want us to send it, we can conclude that you have no objection.

    We will rely on your implied consent to use and disclose identifying information about you, such as your name and address.

  • How do I clear my browser cache? Open how do I clear my cache? Close how do I clear my cache?

    To clear your browser's cache, follow jump to these instructions helpful resources dialog.

  • What is JavaScript and why do I need it? Open What is JavaScript and why do I need it? Close What is JavaScript and why do I need it?

    JavaScript is a small program that enhances web pages and servers. President's Choice Financial uses JavaScript to make our web sites easier to use. You must have JavaScript enabled on your browser to use the President's Choice Financial web site.

  • What are cookies and how do you use them? Open What are cookies and how do you use them? Close What are cookies and how do you use them?

    A cookie is a small file created by a web server on your computer that can be referenced when the website is visited or when a page on the site is visited. Cookies cannot access files or other information stored on your computer. We use 2 types of cookies: persistent cookies and session cookies.

  • What is the difference between a session cookie and a persistent cookie? Open What is the difference between a session cookie and a persistent cookie? Close What is the difference between a session cookie and a persistent cookie?

    Session cookies are used during a single website visit and are automatically deleted from your computer when you leave the site. Persistent cookies are used to track website activity over a longer period and remain on your computer until either you choose to delete them or they expire.

    Session cookies perform several critical functions on our website. For example, they protect your security while you are using our Online Banking by ensuring that nobody else can view your data while you are signed on. They are also used to ensure that you don't pay the same bill twice during a single banking session. Your web browser must allow session cookies in order for you to use PC Financial Online Banking.

    Persistent cookies are also used for a number of purposes on our website. They are used for your convenience to save your PC Financial Online Banking personal preferences. For example, you must allow persistent cookies if you want your browser to remember your card number, your language preference and your default home page each time you sign on to Online Banking.

    We also use persistent cookies to collect analytical information about how visitors use our websites. For example, we may measure website usage, access to online services, and the level of interest in particular products. We use this information to improve our service and provide a better experience for visitors to our websites.

    To gather this information, we use persistent cookies that track how a computer uses our websites and whether the computer has been used to sign on to Online Banking. Currently, we don't use cookies to collect information about identifiable individuals or use cookie information to offer products and services to individuals. If this changes in the future, we will update this section.

    Another type of persistent cookie, known as a locally shared object, may be created by software applications running on your computer when viewing material, such as Flash enabled videos, on our website. These files contain configuration information used by the software to present rich media on our websites. PC Financial does not use the information in locally shared objects for analytical or other purposes.

    PC Financial never stores your personal financial information (such as name, email address, or Social Insurance Number) in cookies or uses cookies to track your internet use after you leave our website.

  • Do I have to accept cookies? Open Do I have to accept cookies? Close Do I have to accept cookies?

    PC Financial Online Banking cannot be used without session cookies enabled in your web browser. Session cookies are used for added security and convenience when banking on our website.

    Depending on the web browser you use, you may be able to configure it to accept session cookies but disable persistent cookies (with the exception of locally shared objects). If you do this, you will be able to use our website but your browser will not remember your personal preferences when you return to the site including your card number, language preference and default home page.

  • How do I set my browser to accept or disable cookies? Open How do I set my browser to accept or disable cookies? Close How do I set my browser to accept or disable cookies?

    To set your browser to accept or disable cookies, please follow jump to these instructions helpful resources dialog

What you can doOpen What you can do dialogClose What you can do dialog

We are committed to ensuring your security and privacy, and we use strong security measures to protect your information. However, there are also some important steps you can take as a customer. You can use the information below as a guide to help you protect yourself online.

  • What can I do to ensure my online banking account information is safe? Open What can I do to ensure my online banking account information is safe? Close What can I do to ensure my online banking account information is safe?

    Online security starts with your web browser. You can protect yourself online by using an up-to-date browser with the most recent security updates. To access your President's Choice Financial online accounts, please ensure you are using one of the jump to supported browsers
    that use 128-bit encryption.

    Below are some additional tips that will help protect your online banking experience.

    • Keep your account information, answers to your Personal Verification Questions, and password secret.
    • Don't leave your account information or password in an open area where a passerby might see it.
    • Before entering personal information on a web site, check that your web session is secure by looking for a small lock symbol in the lower corner of your web browser window. A closed lock indicates the web site you are on is secure. You can also look for the letters "https://" at the beginning of your web site address in your web browser. The "s" means that the web connection is secure.
    • Never leave your computer screen unattended while in the secure banking area of the site.
    • Always sign off your online accounts and close your browser if you're going to step away from your computer.
    • Don't send privileged account information (account number, password, etc.) via e-mail.
    • Try not to use passwords that incorporate your name, telephone number, address or birth date or those of any close friend or relative.
    • Change your password monthly; don't reuse the same password for at least one year.
    • Don't use a password you use for anything else.
    • Don't use any part of your President's Choice Financial card number as your password.
    • Use a quality anti-virus program as often as possible.
    • Avoid doing your online banking on public computers (for example, at libraries and Internet cafes).
    • Frequently check the most current information about your browser (can be found at your browser's web site) for changes and upgrades.
    • Regularly check for security updates from your software/browser vendor(s).
  • Passwords Open Passwords Close Passwords

    Passwords (and your Personal Verification Questions) are used by computer systems and web sites to verify your identity. When you sign in to a banking site, you need to provide a password to get access to your accounts. If someone else knows or guesses your password, they can access the same accounts.

    Do not share your Personal Verification Question answers with anyone, and do not disclose them in e-mails. Giving your Personal Verification Question answers to another person or company places your finances and privacy at risk. We will never send you an e-mail requesting this information.

    Your Personal Verification Question answers for PC Financial Online Banking should be unique - do not use Personal Verification Question answers that you have used previously on other web sites.

    Always choose unique passwords that are hard to guess. Longer passwords are more difficult to figure out than shorter passwords, especially if you mix letters and numbers. You should also avoid choosing passwords that are obvious, such as family names, birthdays and telephone numbers that might be easy for others to figure out.
    password tips:

    • Never share your passwords with others, including family members.
    • Never give your password to a third party such as a payment service provider as this places your financial information at risk.
    • Don't use obvious passwords like your name, names of family members, your address, or any other information that might be found in your purse or wallet.
    • Try to avoid passwords that are real words.
    • Make it difficult for others to guess your password by ensuring it contains a combination of letters and numbers.
    • Avoid using the same password for several accounts or services - you should use a unique password for each web site and purpose.
    • Change your passwords frequently.
    • If you think someone knows your password, change it right away.
  • Signing in with 'remember my bank card' Open Signing in with 'remember my bank card' Close Signing in with 'remember my bank card'

    Remember my bank card is ideal if you are the only user of your computer. You shouldn't use remember my bank card if you share a computer with anyone, since the bank card number is saved on the computer you are using. For example, you shouldn't use remember my bank card in an Internet café, or if you share a computer with someone.

  • Remember to sign out Open Remember to sign out Close Remember to sign out

    When you are finished banking, remember to click “sign out”. We recommend that you clear your browser cache after you sign out, or close your browser and re-open it before browsing the Internet. This will ensure that any information that is cached or stored on your computer or in your browser is erased, preventing others from being able to view this information later.

  • Clear your browser's cache Open Clear your browser's cache Close Clear your browser's cache

    Your browser cache maintains a copy of web pages that have been viewed recently. Once you have finished banking and have signed out of the President's Choice Financial services web site you should jump to clear your browser's cache, especially if you use are using a public or shared computer.

  • Make sure you have anti-virus software Open Make sure you have anti-virus software Close Make sure you have anti-virus software

    Computer viruses and worms receive a lot of media attention because they can spread quickly and wreak havoc on personal computers and corporate networks. You should always use up-to-date anti-virus software that is capable of scanning files and e-mail messages for viruses. This can prevent your files from being corrupted or lost, as well as save you hours of frustration as you try to restore an infected computer system.
    Do not open attachments to e-mails unless you trust the person or company that sent you the e-mail.

    You can download Norton Anti-virus Software:
    Norton AntiVirus
    English:
    open dialog http://www.norton.com/cibc1

    French:
    open dialog http://www.norton.com/cibc2

    For a limited time, you can download a 60-day trial version of Norton Internet Security™ for Windows* - Symantec's all-in-one anti-virus and firewall protection software. Near the end of your free trial, you'll be provided with a link to purchase Norton Internet Security online at 30% off the regular price.

  • Use a personal firewall Open Use a personal firewall Close Use a personal firewall

    Any computer or device connected to the Internet that is not properly protected is vulnerable to hackers. This applies to all cable modem, digital subscribe line (DSL) and dial-up users. The likelihood of a hacker entering your computer increases the longer your computer is on and connected to the Internet.

    A personal firewall will help protect your computer. Firewalls create a barrier between your computer and the rest of the Internet. A firewall can be a hardware device, a software application or a combination of the two. Firewalls can prevent hacker attacks and block certain types of data from entering your computer or private network. They can also be set up to alert you if anyone tries to access your system.

    Microsoft Windows XP and Macintosh OS X both include basic personal firewalls, but you must activate them to be effective.

  • Install security updates Open Install security updates Close Install security updates

    Most personal computers use the Microsoft Windows or Macintosh OS operating systems. The makers of these systems regularly issue security updates to protect against new and emerging threats. You should download and install security updates regularly or configure your operating system to automatically check for new updates.

    Windows: To download the latest Microsoft Windows updates, visit open dialog Windows Update
    Macintosh OS X: Choose "Software Update" from the Apple menu.

  • Beware of e-mail fraud Open Beware of e-mail fraud Close Beware of e-mail fraud

    Be wary of e-mails that ask for personal information and never provide your personal passwords, personal information numbers or sign in information for President's Choice Financial services.

  • Beware of identity theft Open Beware of identity theft Close Beware of identity theft

    Take steps to protect yourself against identity theft, including protecting your personal information, memorizing your passwords and reporting thefts and losses immediately.

  • Direct deposit and online banking Open Direct deposit and online banking Close Direct deposit and online banking

    Arrange with your employer to have your salary deposited directly to your President's Choice Financial account so you can prevent lost or stolen cheques. Banking online with President's Choice Financial services also means you can set up recurring transfers and payments from your President's Choice Financial account so your financial obligations are met automatically.

  • Look for privacy policies on other web sites Open Look for privacy policies on other web sites Close Look for privacy policies on other web sites

    President's Choice Financial services provide links to other web sites that are not operated by us or governed by our privacy policy or security standards. If you visit any of these web sites, you should read their unique privacy and security policies before entering data on those sites.

  • General dos and don'ts Open General dos and don'ts Close General dos and don'ts

    Do:

    • Report lost or stolen bank cards immediately and notify any creditors who may be debiting money from you.
    • Check your financial statements for any unauthorized transactions.
    • Destroy cancelled cheques and store new cheques in a safe place.
    • Sign all credit cards as soon as they are received.
    • Cancel all inactive credit cards.
    • Limit the number of credit/charge cards you own.
    • Destroy pre-approved credit card applications, credit card receipts, bankbooks, bank statements with cheques and pay statements.
    • Pay attention to billing cycles and contact your billing company if bills fail to arrive.
    • Review your credit bureau files annually.

    Don't:

    • Leave your computer unattended when you are signed in to your accounts.
    • Keep your bank machine PIN, online and telephone banking passwords, answers to your Personal Verification Questions, or Social Insurance Number in your wallet.
    • Leave mail lying around.
    • Provide your credit card number to anyone other than a trusted third party.
    • Leave your purse or wallet lying around in public places.
    • Lend credit cards to anyone.
    • Use software that automatically remembers your passwords - someone could take advantage of this if he/she used your computer.
Communicating SecurelyOpen Communication Securely dialogClose Communication Securely dialog

Fraud: Recognize it. Report it. Stop it.

  • E-mail and text fraudOpen E-mail fraud alert Close E-mail fraud alert

    From time to time, some President's Choice Financial® services customers have received a fraudulent e-mail, also known as phishing or brand spoofing.

    Fraudulent e-mails generally ask customers to select a link, leading them to a fraudulent web site that looks like a legitimate financial institution's web site - even duplicating logos and text. Customers are asked to enter personal banking information, which the fraudsters can use to withdraw money, make purchases or open new accounts and credit card accounts in the customer's name. Fraudulent e-mail messages may imply a sense of urgency or immediate risk to bank accounts or credit cards if you fail to answer. Special offers and prizes may also be promoted as incentives.

    What to do if you receive this type of e-mail and have not yet responded to it

    • Do not respond to the e-mail - some phishing sites distribute malicious software; do not click on the links provided in the e-mail - visiting these sites could place your computer at risk.
    • E-mail open dialog fraud@preschoicefinancial.com so we can investigate - describe the fraudulent incident, making sure to attach or include any fraudulent e-mails you received and any anti-virus/anti-spyware scan logs (if applicable).
    • Permanently delete the e-mail from both your inbox and your deleted items / trash folders.
    • Take precautions to jump toprotect yourself against e-mail fraud and identity theft.
    • If you have any questions, contact President's Choice Financial services directly at 1-888-723-8881.

    What to do if you receive this type of e-mail and have responded to it

    • Contact President's Choice Financial services directly at 1-888-723-8881 to cancel your bank card and change your online banking password.
    • Do not delete the e-mail, as we may ask for it to help with our investigation.
    • E-mail open dialog fraud@preschoicefinancial.com so we can investigate - describe the fraudulent incident, making sure to attach or include any fraudulent e-mails you received and any anti-virus/anti-spyware scan logs (if applicable).
    • Take precautions to jump toprotect yourself against e-mail fraud and identity theft.

    As a precaution, we recommend you check your deposit accounts and credit card statements regularly to ensure all transactions are legitimate.

  • E-mail and text fraud examples Open E-mail fraud examples Close E-mail fraud examples

    Below are examples of the fraudulent e-mails currently in circulation. President's Choice Financial wants to assure our customers the authorities have been notified regarding this situation.
    Example 1
    Date: Sunday, March 21, 2010 12:15:19 -0500
    From: onlinesecurity@presidentschoice.ca
    Subject: Online Services is Locked

    Our Valued Customer,

    Your access to Online Services has been suspended. Due to a miss-match access code between your Security information.

    To enable you continue accessing your online account it will only take you few minutes to re-activate your account. Click on the link below and you will be taken straight to where you can activate your account.

    http://www.txn.banking.pcfinancial.ca/a/authentication/

    Important Notice:- You are strictly advised to match your Security information rightly to avoid service suspension.

    Thank You.
    Presidential Choice Customer Services.

    Example 2
    Date: Tuesday, February 09, 2010 11:34 AM
    From: Presidents Choice Financial [mailto:service@pcfinancial.ca]
    Subject: Your Online Access Suspended.

    Dear Valued PC Choice Bank Customer,

    PC Choice Online Helpdesk is hereby announcing the New Security Upgrade. To enable you continue accessing your online account it will only take you few minutes to upgrade your account.

    Due to this recent upgrade, you are requested to update your account information by clicking the link below.
    https://www.pcfinancial.ca/a/authentication/preSignOn.ams?

    Important Notice:- You are strictly advised to match your security questions correctly to avoid service denial.

    President's Choice Bank
    Security Advisor
    Online Banking Customer Services.

    Example 3
    Date: Friday, February 05, 2010 4:32 PM
    From: President's Choice Financial [mailto:update@pcfinanciall.ca]
    Subject: Important Information Regarding Your Account !

    Dear Member,

    As part of our efforts to provide a safe and secure environment for the online community, we regularly screen account activity.

    Our review of your account has identified an issue regarding its safe use.
    We have placed a restriction on your account as a precaution.
    To lift the restriction we will require some further information from you.

    If, once we review your further information and we're confident that the use of your account does not present a safety risk to our service and customers, we'll be happy to reinstate your account.

    We have sent you an attachment which contains all the necessary steps in order to restore your account access. Download and open it in your browser.

    After we have gathered the necessary information, you will regain full access to your account.

    We thank you for your prompt attention to this matter.

    Very sincerely,
    President's Choice Financial Review Department

    Please rest assured the President's Choice Financial services online banking web site remains secure. President's Choice Financial services will never ask you to respond via e-mail to any requests for private or personal information including passwords, personal information numbers or sign in information.

    If you have any doubts about any other types of e-mails you receive from any President's Choice Financial services provider, please check the President's Choice Financial services web site (by typing www.pcfinancial.ca directly into your browser instead of selecting the link in the e-mail), or call us at 1-888-723-8881. If you think you have been the target of an attempted e-mail fraud, do not reply to the e-mail - delete it immediately.

  • E-mail and text fraud (phishing) Open E-mail fraud (phishing) Close E-mail fraud (phishing)

    Several financial institutions have recently reported customers receiving fraudulent e-mail or text messages, also known as phishing or brand spoofing. Fraudulent e-mails or text messages generally ask customers to select a link or call a number, leading them to a fraudulent web site or call centre that looks and sounds like a legitimate financial institution - even duplicating logos and text. Customers are asked to enter personal banking information, which the fraudsters can use to withdraw money, make purchases or open new accounts and credit card accounts in the customer's name. Fraudulent e-mail or text messages may imply a sense of urgency or immediate risk to bank accounts or credit cards if you fail to answer. Special offers and prizes may also be promoted as incentives.

    President's Choice Financial will never ask you to respond via e-mail or text to any requests for private or personal information including passwords, personal information numbers or sign in information. If you receive an e-mail or text that appears to be from President's Choice Financial which asks for your personal information or password, do not reply - please contact us at open dialogfraud@preschoicefinancial.com or call 1-888-723-8881 to let us know about the e-mail, then delete it immediately. Describe the fraudulent incident, making sure to attach or include any fraudulent e-mails you received and any anti-virus/anti-spyware scan logs (if applicable).

    If you have any doubts about any other types of e-mails or text messages that you receive from any President's Choice Financial provider, please check the President's Choice Financial web site (by typing www.pcfinancial.ca directly into your browser instead of selecting the link in the e-mail), or contact us at 1-888-723-8881. If you think you have been the target of an attempted e-mail fraud, do not reply to the e-mail - please contact us at open dialogfraud@preschoicefinancial.com or call 1-888-723-8881 to let us know about the e-mail, then delete it immediately. Describe the fraudulent incident, making sure to attach or include any fraudulent e-mails you received and any anti-virus/anti-spyware scan logs (if applicable).

  • E-mail communications Open E-mail communications Close E-mail communications

    From time to time you may receive e-mails from us about the President's Choice Financial program. We may send you e-mails about a variety of subjects, from financial articles to special promotions. When you provide your e-mail address, you consent to the sharing of this information with other providers of President's Choice Financial products and services. If you no longer wish to receive e-mail news from us, just let us know.

    It is important not to include confidential information in any e-mails you send. In addition, do not provide your e-mail address to third party web sites without reading their privacy and security policies - you should understand the circumstances in which your e-mail address will be used.

  • President's Choice Financial e-mail policy Open President's Choice Financial e-mail policy Close President's Choice Financial e-mail policy
    This table outlines what President's Choice Financial does and does not do in relation to our e-mail policy
    What we do: What we don't do:
    • Send you e-mails based on your e-mail permissioning.
    • Send you unsolicited e-mails.
    • Send you e-mails with fields that ask you to enter confidential* information.

    *confidential = personally identifying information such as name address, telephone number, date of birth, social insurance number, account number, etc.

    • Address you by the name you have provided.
    • Send you e-mails that are from, redirect to or link to a third-party web site.
    • Send you e-mails with information about products, services or promotions we think would interest you.
    • Send you e-mails that ask you to provide, confirm or update sensitive or personal information in a time sensitive or urgent manner.
    • Link directly to President's Choice Financial non-transactional or marketing web site pages only including "your guided tour" (our online banking demo).
    • Only include written URLs (non-live links) to other web sites.
    • Link directly to pages that:
      a) ask you to enter confidential information (including account information, balances and passwords).
      b) require you to sign in to verify your banking information.
    • Always provide an opportunity for you to unsubscribe or provide directions for how to change your e-mail preferences.
    • Always provide a way to contact President's Choice Financial.
    • Always provide a link to the President's Choice Financial privacy policy for banking e-mails.
  • Identity theft Open Identity theft Close Identity theft

    Electronic identity theft is a growing concern in Canada and around the world. If you participate in Internet file sharing or download music or software, your computer is a potential target for thieves who seek to steal your identity by learning your passwords and taking over your online accounts. Your computer is also vulnerable to viruses, adware and spyware - applications that can capture information from your browser, including passwords, or re- direct you to fraudulent web sites.

    To reduce the risk of identity theft, please ensure your computer uses a good firewall program, plus up-to-date anti- virus and anti-spyware software. For further information about the steps you can take to help protect yourself online, please visit jump toWhat you can do.

  • Unintentionally moving money for strangers Open Unintentionally moving money for strangers Close Unintentionally moving money for strangers

    Criminals want you to do their banking for them. If they earn your trust, they'll use your account to cash phony cheques, collect funds from other accounts, and move stolen money offshore. They use a variety of schemes to convince you that they're legitimate. Some will even give you money to earn your trust. By accepting and re-directing electronic deposits (such as wire transfers), you could be participating in a money-laundering scheme if those deposits were proceeds of a fraud or other criminal activity. The stories vary, but the results are the same: fraud and financial loss.

    Common fraud stories

    This table outlines common fraud stories
    The Lottery Scam
    • A criminal tells you you've won a lottery. But taxes need to be paid first. If you're unable to pay the fee on your own, you may be offered financing from a third party (who is involved in the scheme). You receive a cheque to cover the taxes and then wire the money to cover the taxes. Afterward, you learn that the original cheque was fraudulent and that you're responsible for the losses.
    The Overpayment
    • The criminal buys something from you and overpays for the item. After you refund the difference, you learn that the original payment was fraudulent and the charges have been reversed.
    Earn Money From Home
    • A job offer involves receiving funds into your bank account and then transferring a portion of the collected funds on to another account. After transferring the funds, you learn the original transaction has been reversed.
    The Government Official
    • A criminal tells you they are a government official from another country, and that they need your help getting funds out of the country. You receive monies and then forward them. Like the above cases, the original deposit is fraudulent and you're liable for the amount forwarded.
    The Inheritance
    • A relative you never met has left you money in their will. But you need to pay service fees before receiving the funds. Like the other examples above, this scam can leave you on the hook for significant financial losses.
  • How to protect yourself Open How to protect yourself Close How to protect yourself

    There are various forms of computer viruses existing on the Internet today that are targeting online financial services. It is important for you to protect the privacy of your information by installing the appropriate programs on your personal computer.

    Update your computer and software

    • Install up-to-date anti-virus software on your computer to help guard against computer viruses.
    • Install a personal firewall and disable file-sharing software to prevent unauthorized access to your computer and its data.
    • Keep your browsers up-to-date with current versions and security enhancements.
    • Let PC Financial help protect your computer from viruses and other nasty computer attacks. For a limited time, you can download a open dialog60-day trial version of Norton Internet Security™ for Windows* - Symantec's all-in-one anti-virus and firewall protection software. Near the end of your free trial, you'll be provided with a link to purchase Norton Internet Security online at 30% off the regular price.

    Browse securely

    • When you are using public computers (for example, at libraries and Internet cafes), sign off after your online banking session and close the browser when you leave the computer.
    • Electronic forms which you submit online should be securely encrypted. If you're not sure if a web site is secure, look for the letters "https://" at the beginning of your web site address in your web browser. The "s" means that the web connection is secure.
    • Look for the "lock" icon on the bottom bar or address bar of your browser. This indicates you are running in secure mode prior to entering any personal information.
    • Double-check the web address (URL) of your bank site before entering any confidential information (such as your bank card number and password).
    • Keep an eye out for fraudulent e-mail scams. These are designed to trick you into downloading a virus or jumping to a fake web site where you will disclose personal information.

    Do not respond to unsolicited e-mails

    • We will never ask you to respond via e-mail to any requests for private or personal information including passwords, personal information numbers or sign in information.
    • Be cautious of e-mails that ask for personal information. If you are unsure of the authenticity of an e-mail do not reply - simply delete it.
    • Be cautious when selecting a link to an unknown web site or in an unfamiliar e-mail. The link may appear to be taking you to a reputable web site but may actually be taking you to a fraudulent web site.

    Carefully select and manage your online user names and passwords

    • Make it difficult for others to guess your password by ensuring it contains letters and numbers. If you think someone knows one of your passwords, change all your passwords right away.
    • Memorize your passwords and PIN numbers, and do not disclose them to anyone. When entering your password or PIN at a bank machine or paying by INTERAC®, position yourself to block others from observing you entering your information. Stay alert when you are using a bank machine by yourself.

    Never conduct financial transactions on behalf of strangers

    • Be wary of any offer that sounds too good to refuse.
    • Be aware that cheques and other funds deposited into your account can be reversed long after the funds have cleared.
    • Never wire funds until the legitimacy of the cheque or electronic deposit is confirmed.
    • If you suspect a cheque may be fraudulent, contact the issuing bank and verify its authenticity. If you have already deposited the cheque into your President's Choice Financial account, call us immediately at 1-888-723-8881.

    Protect your account and card information

    • Do not give your account or credit card information to anybody, whether in person, over the telephone, or online, unless you are confident that you are sure who you are dealing with. Do not carry your Social Insurance Number card in your wallet unless it is necessary.
    • Sign credit cards as soon as you receive them. Cancel inactive cards and don't lend your credit cards to anybody.
    • Shred or tear up junk mail and statements. If you don't want a pre-approved credit card offer, tear it up or shred it. Identity theft often occurs when thieves go through trash looking for these offers. As well, tear up or shred any personal information you are going to throw away, such as receipts that show your President's Choice Financial MasterCard card number or bank statements.
    • Arrange to have your salary deposited directly into your President's Choice Financial acount so you can prevent lost or stolen cheques. You can also set up recurring transfers and payments through online banking so your obligations are met automatically.
    • Report thefts and losses immediately. If your wallet or purse is lost or stolen, contact us immediately at 1-888-723-8881 to block your accounts. For lost or stolen President's Choice Financial MasterCard cards, please call 1-866-246-7262.
    • Review all transactions on your account statement to ensure they are genuine. Report suspicious transactions immediately to President's Choice Financial services at 1-888-723-8881.
    • Review your credit report. At least once each year, contact a credit bureau to check the accuracy of your credit report.

    Banking online is a great way to actively monitor your accounts. If you ever have a question about a transaction, remember we are here to help - just call us at 1-888-723-8881. For President's Choice Financial MasterCard, call us at 1-866-246-7262.

    For further information, contact Phonebusters, Canada's national call centre for fraud, at 1-888-495-8501, or visit the open dialogPhonebusters web site.

  • Find out more Open Find out more Close Find out more
  • Related links Open Related links Close Related links

    open dialogPhonebusters
    open dialogReporting Economic Crime Online (RECOL)
    open dialog Canadian Bankers Association
    open dialogAntiphishing Working Group

    * This link will download your trial version of Norton Internet Security 2006 directly from Symantec's website. Use of the software is governed by a license with Symantec Corporation. PC Financial is not responsible for this software, other products or services of Symantec Corporation, or the Symantec web site. Discount may be withdrawn without notice.
    ™Trademark of Symantec Corporation
    ®PC, President's Choice, President's Choice Financial and Fresh Financial Thinking are trademarks or registered trademarks of Loblaws Inc. Trademarks used under license.
    ®INTERAC is a registered trademark of Interac Inc. CIBC licensee of mark.
    ®MasterCard is a trademark of MasterCard International Inc. President's Choice Bank licensee of mark.

    President's Choice Financial services are provided by the direct banking division of CIBC. President's Choice Financial MasterCard is provided by President's Choice Bank.

Helpful Resources Open Helpful Resources Shutter Close Helpful Resources Shutter

Keeping your computer's software up-to-date is an important step in ensuring your online security. Below you will find links that you can use to download the latest web browsers, anti-virus software and personal firewalls.

  • Web browsers Open Web browsers Close Web browsers

    Online security starts with your web browser. When you access your President's Choice Financial accounts over the Internet, your browser is checked to ensure it meets our minimum security requirements. You can protect yourself online by using an up-to-date browser with the most recent security updates. To get online access, you will need a browser that uses a minimum 128-bit encryption technology. Currently, to access your President's Choice Financial online accounts, we recommend:

    The most recent versions (updated with the latest patches and fixes) of:

    • Microsoft Internet Explorer on Windows XP, Windows Vista and Windows 7
    • Mozilla Firefox on Windows Vista and Windows 7
    • Google Chrome on Windows 7
    • Apple Safari 4.0 and later on MacOS
  • How do I clear my browser cache? Open How do I clear my browser cache? Close How do I clear my browser cache?

    If you share a computer and Internet connection with someone, that other person could view your confidential financial information by hitting the "Back" button on your web browser after you have used it to bank online. You can keep your private information secure by closing your web browser after your banking session or by clearing your browser's cache. The cache maintains a copy of web pages that have been viewed recently. Refer to your browser's help menu (commonly available by pressing F1) for instructions on how to clear your cache.

  • How do I set my browser to accept or disable cookies? Open How do I set my browser to accept or disable cookies? Close How do I set my browser to accept or disable cookies?

    Refer to your browser's help menu (commonly available by pressing F1) for instructions on how to accept or disable your cookies.

  • Anti-virus software Open Anti-virus software Close Anti-virus software

    Computer viruses and worms can spread quickly and wreak havoc on personal computers and corporate networks. You should always use up-to-date anti-virus software (like Norton AntiVirus™ or McAfee VirusScan™) that can scan files and e-mail messages for viruses. This can prevent your files from being corrupted or lost, as well as save you hours of frustration as you try to restore an infected computer system.

    Anti-virus software will also protect you from Trojan horses. Trojan horses are typically sent to computer systems through e-mail. They are particularly dangerous because they have the potential to allow others to gain control of your computer system remotely without your knowledge or consent. These programs can capture and send sensitive information stored on your hard drive to any other person who has gained remote access to your computer.

    You can download anti-virus software from the web sites below:

    Norton AntiVirus

    English:
    open dialoghttp://www.norton.com/cibc1
    French:
    open dialoghttp://www.norton.com/cibc2